Bad Service - Unity Extended Warranty

Good day,

I would like to know why was I not informed by Unity extended warranty that my Policy is no longer active and that i wont be able to claim going forth, yet Unity deducted their money installement for the month of August.

Since well Unity cancelled my policy, i request a refund because i wont be covered in the month of August.

Policy Number: JVX **********

While im busy typing this email, i get a notification saying that i requested a policy cancellation, which I never did. Cancellation request of Mechanical Warranty - HC16J029003

I'm so disappointed in Unity and the service that I got today.