BAD SERVICE

I had a break in into my house on the 3 July 2018. On the 4th July i log a claim with Unity insurance and the following day I received an email to provide the relevant information to process my claim which I did except the invoices which i didnt have because the items were bought in 2016.

My claim was referred to Florence Leonard as said she is a Senior Senior Loss Adjustor) I struggled to get a regular feedback from her after many calls and and emails. At last i had to make an appointment with her to go to my house for further information and her own investigation. During her investigation some of question where very clear that my claim will be rejected( Eg insisting on invoices which i didn't have, Television set brand which im using on the other houses which was irrelevant, Some funny descriptions of the Tv sets, confirmation of the area where the items were taken out as if i was the one who stole my own items.

Even after her visit to my house there was no regular formal communication with regard to progress feedback of my claim. After more than 30 days she told me that i had one Tv sets in my House after interrogating my helper to confess that i had one tv which she said there was two sets . She took an advantage of my helper because she can't speak or understand English very well.

Again she rejected my policies because i didn't provide the receipts of my items and also because at the store they don't have any record of my items i bought in 2016, and for me is something beyond my control on how long the records get stored at the retail stores.

The type of interrogation you get and people around you when putting a claim is too high and and taking advantages of group of people.

People must always be aware that when dealing with Unity Insurance they must always be ready for interrogation so they can get away or reject your claim.