LW
Lucinda W
1 reviews | Active since Oct 2010
19 May 2020, 14:12
Annoyed with service claim
Its pathetic having insurance that you pay monthly and if they have to pay out its a problem. My washing machine broke and the TV has just gone blank. One policy one payment every month never defaulted never claimed and now i need to claim prosper expects me to pay to different excesses for one policy just because it happend on different days. Im busy getting a quotation from Outsurance and there products seems much more better then this pathetic service
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Replies (2)0
Replies (2)
Unity's replyOfficial
19 May 2020, 16:40We acknowledge receipt of your complaint.
We are so sorry to hear that you have a problem. We have arranged that you are contacted by the relevant team to assist you with your concerns.
Kind Regards,
The Unity Team.
We are so sorry to hear that you have a problem. We have arranged that you are contacted by the relevant team to assist you with your concerns.
Kind Regards,
The Unity Team.
Best regards,
Unity's reply19 May 2020, 16:40
Official
We acknowledge receipt of your complaint.
We are so sorry to hear that you have a problem. We have arranged that you are contacted by the relevant team to assist you with your concerns.
Kind Regards,
The Unity Team.
We are so sorry to hear that you have a problem. We have arranged that you are contacted by the relevant team to assist you with your concerns.
Kind Regards,
The Unity Team.
Best regards,
Unity's replyOfficial
20 May 2020, 10:31Hi Lucinda,
We confirm that our Customer Relation Specialist has been in contact with you and discussed your concerns with you.
The reason why there is two excess, is because the items broke on different dates, and we need to report the claims as such. Having said that, since there is no claim(s) registered as yet, we have now arranged that you are contacted by the relevant claims team in order to start with the claims process.
We appreciate your understanding.
Kind Regards,
The Unity Team.
We confirm that our Customer Relation Specialist has been in contact with you and discussed your concerns with you.
The reason why there is two excess, is because the items broke on different dates, and we need to report the claims as such. Having said that, since there is no claim(s) registered as yet, we have now arranged that you are contacted by the relevant claims team in order to start with the claims process.
We appreciate your understanding.
Kind Regards,
The Unity Team.
Best regards,
Unity's reply20 May 2020, 10:31
Official
Hi Lucinda,
We confirm that our Customer Relation Specialist has been in contact with you and discussed your concerns with you.
The reason why there is two excess, is because the items broke on different dates, and we need to report the claims as such. Having said that, since there is no claim(s) registered as yet, we have now arranged that you are contacted by the relevant claims team in order to start with the claims process.
We appreciate your understanding.
Kind Regards,
The Unity Team.
We confirm that our Customer Relation Specialist has been in contact with you and discussed your concerns with you.
The reason why there is two excess, is because the items broke on different dates, and we need to report the claims as such. Having said that, since there is no claim(s) registered as yet, we have now arranged that you are contacted by the relevant claims team in order to start with the claims process.
We appreciate your understanding.
Kind Regards,
The Unity Team.
Best regards,