Unitronics staff attitude and will to help pathetic

I handed my cell phone into Samsung Tygervalley for repairs & they forwarded to Samsung Smart Care - Unitronics. After a week a tried contacting them on ********** 151 and spent approximately 6 hours per day trying to get through to them. You get transferred to ext 500 and then you hold for hours, should they answer you are quickly transferred somewhere else and cut off and then the whole process starts again. I eventually got the managers cell no but alas he never answered his phone or returned my calls after numerous messages were left. Promises were made to follow up and get back to me when I eventually got hold of them but of course that never materialized and I would then spend another full day trying to contact them to follow up on my cellphone. When I eventually got through to Elcardo, I had to listen to what mess they are in with all the new cellphone repairs, etc, which I did not need to hear. He was criticizing Charlotte and staff at Samsung Tygervalley, while his own staff were pathetic when promising to give feedback. Tatum being one of the staff who promised to help with feedback when I explained my situation and until now I have not been able to reach her until a quote I received on Saturday. I have requested my cellphone be returned to the Tygervalley branch of Samsung and I will not pay the R228 as this was never discussed upfront. I have forwarded emails to the Elcardo and Tatum stating my request but have not yet received a response.