Samsung stay away from Unitronics!!

I took in my Samsung S7 on 7 November 2017 for a mere screen repair. On 15 November 2017 I visited the Centre as all calls were not being answered. The store Manager; Zeldean was not helpful at all! I explained to her that I was travelling to Swaziland (outside South Africa) and that I needed to have a smartphone but instead Zeldean showed me the highway, saying that I was free to take my phone elsewhere thus forfeiting my benefit of free screen repair within the 1st year. When I explained that her attitude was putting me off Samsung and that I did not think that Samsung would be happy to hear of the manner in which customers are being treated, she “corrected” me by saying that she was not Samsung but Unitronics???

Three weeks down the line, she still does not have the screen for my phone and no one is telling me what is happening!!!!

What is worse is that one has to waste time and petrol to get to the Service Centre to get “ NO FEEDBACK” as phone goes answered.

After being a loyal Samsung customer and managing a Corporate account of over 800 Samsung units ,because of my recent terrible encounter with the Samsung Smartcare (Unitronics) I do not ever want to recommend to any of my employees the Samsung Brand!!!!!!!!!!!!!!!!!

The inconvenience that I have suffered is beyond comprehension.

I will do everything to warn other customers who have been loyal to Samsung about such unprofessional and disgraceful service.