Samsung device repair failures

This is an email I sent to their enquiries email address explaining my issues. Mailing their Bookings email address back did not get a response.

This company, from my experience of their service does not deserve to exist and I cannot understand how anyone will ever buy another Samsung mobile device after experiencing Unitronics service even once.

Hi,

I brought my Samsung Gear Fit 2 in after some of the functions stopped working after an update.

The device was taken in by Zeldean as she was trying to assist due to extremely long queues and she was going to book it in for me and get an email sent to confirm the reference later.

I was called to ask for a payment for an assessment fee as the device was not under warranty on my name.

I asked for an email to be sent confirming the conversation and amount with banking details so that I could make the payment and confirm the payment via email. This email arrived, but without the amount required so I had to follow up again and the response took a further 2 days.

I immediately made the payment and sent proof, but heard nothing further until I followed up via email twice and made numerous calls that were unanswered due to busy lines.

Eventually I phoned and waited until eventually someone answered and promised to follow up and get back to me. On this call, I spoke to Chante.

After another few days of Zero communication on your part I phoned again and after I got past the interactive voice response and having the phone cut in my ear after hearing that it was answered with voices in the background, I eventually got to speak to someone and have been waiting for them to get back to me for 14 minutes and counting.

On the day that I delivered the device I was already shocked by what I considered to be very unhelpful and unprofessional reception at the building where almost every person arriving was told by the guy at the reception that he didn't know if the person could be helped but they were welcome to fill in a form and wait in the queue.

I am sure that if any of the Samsung management were to experience what I have, there would be a massive shake-up of the department involved with mobile device repair for them at unitronics-sa.

The service I have received so far has been beyond pathetic and is continuing that way as I continue waiting on hold at 20 minutes and counting.

To be honest, I am seriously doubting whether I will ever purchase a Samsung Mobile Device again in my life and will warn anyone I know of the experience they will face if anything breaks.

My device was actually "broken" by a Samsung update and subsequent updates did not fix what was broken by the previous update. New models of these devices keep getting launched which are supposed to be better, but no better device would ever make up for the misery you experience if something should happen to the device.

26 minutes and counting.

And I just got cut off after 28 minutes.

Called back again and the idiot who terminates the call as soon as it rings is again manning the phone. Call been terminated 2 times so far and is now just continuously ringing.

Can someone please send me a reference number for my device repair, as via the email trail I do have a record that you have my device and that I have paid you money.

They say there is no such thing as bad publicity, but I don't believe this is the case for companies in the service industry. They are not celebrities.

Please call me on 08three six35 one096 or email me on **********

Regards,

Grant