Did not get what we paid for SUPER POOR SERVICE

<p dir="auto" style="color: black; font-variant-ligatures: normal; orphans: 2; widows: 2; font-family: sans-serif; font-size: 11pt; background-color: white;">Please note that I am still waiting for feedback.</p> <p dir="auto" style="color: black; font-variant-ligatures: normal; orphans: 2; widows: 2; font-family: sans-serif; font-size: 11pt; background-color: white;">We paid the invoice for R1216.68 on the 11th November and had 2 wait for 2 weeks because there were no battery available. After 2 weeks we collected the phone (Samsung S4) with new battery and had to download updates ourselves. Since when can a battery cost R1216.68?</p> <p dir="auto" style="color: black; font-variant-ligatures: normal; orphans: 2; widows: 2; font-family: sans-serif; font-size: 11pt; background-color: white;">My husband is so upset with this service that he decide to get a new cellphone and to never use a Samsung again and the rest of our household feel the same way. Even some of our friends can believe the poor service and the price we had to pay for it.</p> <p dir="auto" style="color: black; font-variant-ligatures: normal; orphans: 2; widows: 2; font-family: sans-serif; font-size: 11pt; background-color: white;">Your urgent response will be highly appreciated.</p>