3 months and no repair to my phone

<p>I took my Samsung in after the LCD cracked and started leaking on 27th August 2016. I was asked to provide a proof of purchase 2 weeks after I took it in (they never called me to tell me this is had to call to find this out). Once I got the proof of purchase I mailed it and called 2 weeks after that (again they never contacted me I needed to call them) only for them to tell me it wasn't clear enough. I then had it cleared up making it easier to read the IMEI number and resent it then calling back in another 2 weeks (again they did not call me at all). After 6 weeks I insisted on speaking to a manager who then assured me that my phone was now being repaired after my proof of purchase was accepted and even emailed me to let me know this (31 October 2016). So I emailed on 16 November 302y to find out the progress of my repair only for them to tell me that they are still waiting on my proffered of purchase. My phone has been there for nearly 3 months and even after the manager confirming my proof of purchase my phone hasn't even been touched yet. I AM HIGHLY ****ED AT THEIR LACK OF CUSTOMER SERVICE...</p>