Accident cause by Unitrans petrol tanker

<p> </p> <p>Good day</p> <p> </p> <p>On Friday November 25th my wife was parked in front of the Shell garage Fourways Cullinan.A petrol tanker from Unitrans Witbank branch was busy to load of petrol and reversed into my wife’s car.Everything was captured by Shell garage on their security cameras and Unitrans agree to pay for the damaged to the car upon receiving two quotes.On the 29th the documents requested by Unitrans was collected by two ladies from Witbank and was send to Cape Town head office via carrier.Eugene and Christine from the Witbank office were very helpful and did everything in their power to assist us and are still following up with head office,but everything went downhill when the documents was received in Cape Town,seeing that they only do pay-outs on a Thursday the documents where to late for the 1st of December to be payed but Marcelle Mackrill and Deborah-Ann Fisher both promised that after everything was received and confirmed to be in order the pay-out will be on the 8th of December but needles to say no money.After leaving three messages yesterday no one even bother to phone back and when phoning them again this morning now all of a sudden they are still waiting for the money to be released.Seeing that all businesses close on the 15th we will only be able to repair the car come January if we have the money by then.It seems like all we get from Unitrans Cape Town head office are a bunch of stories and no service at all</p> <p>Regards</p> <p>L Nell-Smuts</p> <p> </p>