WORST CUSTOMER SERVICE AND PROTOCOLS

3 weeks ago I had an issue with my ABS.Went to the dealer bought brake disk and pads from Marisane,very helpful employee.Went back to order speed-sensors,some confusion occured as I ended up receiving wheel caps the following week.Was told he'll phone me on Monday to redo the order.He phones me but can't correct the order as the POLICY says he can only order part once paid. <br> <br> To me like saying if you want milk from Pick n Pay,then you must go and pay for it and then you can pick it up the next day.<br> <br> I explain my situation to Marisane that I am unable to come by and make a payment because they aren't open at the time that I leave Kempton and that I need the part by Friday morning as I have an appointment with the mechanic. He says policy this policy that, so I ask him to get a manager to phone me. Never happened.<br> <br> On Thursday morning I phone around 9:00,ask to speak to a manager but get put through to the secretary. She says I should EFT.I make an EFT but unfortunately type in the wrong e-mail adress, but e-mail Marisane to let me know if it doesn't arrive. only receive feedback at 14:00.E-mail the proof of payment,call ask confirmation about the order. NO PARTS ON FRIDAY