Unprofessional

I received a call today from a consultant at your Company to increase/adjust my cover which would result in a slight increase of my premium. For the entire duration of the call there was loud music playing in the background, so I had to strain to hear what was being said and the conditions applicable. This is unacceptable and unprofessional. <br> <br> I suggest that staff are advised of this and the potential consequences of a client not agreeing to cover because they were unable to hear all the conditions applicable or then challenging the cover on this basis. I understand that it's Friday, so staff may be listening to music in the office or working away from the office, but this should be considered in future.