Poor Service from a Service Advisor , giving the company a bad name. BRANDAN from VW The Glen

<p>I have always known VW The Glen for their best and excellent service and always looking after their clients , however today i got a shock of my life after the service i received from a Service Advisor Brendon.</p> <p> </p> <p>I took in my car for a service and i was told that it will take about two hours , therefore i did not make arrangements for alternative transport to work , nor did i ask for their drop off and pick up service, thinking i will make it to work on time.</p> <p>And in the past , it has indeed took about two hours .</p> <p>I was at the dealer at 6:45, before the dealer open , hoping i will get the express service they sing about and be out in about two hours.</p> <p>However that was not case, i spent four hours there .</p> <p> </p> <p>What frustrated me and left me very disappointed the most , was the poor service i experienced from the person that was assigned to be by service advisor, Brandon.</p> <p>I told him upfront that i will wait for the vehicle because i was told that the service takes about two hours.</p> <p>As an advisor he should have advised if there was going to be a delay, and communicate , update me throughout the service seeing that i found myself finding myself waiting longer than expected .</p> <p>Especially when all the other Service advisors were communicating with their clients, updating them about their vehicles and apologising for delays.</p> <p>However on my side i guess i was sitting there invisible, that is why everyone that came after me left before me, and not even once did he care that i have to get to work and need and a service update status .</p> <p>When i finally decided to go up to him, he was busy on his phone, gave me an " i am busy response".</p> <p>Said they busy with the car, didn’t even apologise for the delay, he did even offer a solution of a drop of vehicle so i can get to work on time.</p> <p>And when one of his colleague went to him, seeing that she noticed that i have been waiting long, he was very rude towards her .</p> <p>That is not how you treat customers and your colleagues, a person like that is not an asset to the company.</p> <p>It is people like Brandon who give good dealerships a bad name by treating customers like they are useless and of no value.</p> <p> </p> <p>What was also disappointing too , was that seeing that i am not very late for work , due to the long wait ,i asked for a driver to drive me to work .</p> <p>To my surprise i was told that their service does not go to Sandton, therefore they ca not get a driver to drive me to work, i must wait.</p> <p>I found it very inconsiderate and disgusting, especially when i was told about a two hours service , but ending up waiting for four hours instead.</p> <p>What amaze me the most , is that when i purchased the vehicle and had to fetch it and sign some papers, a drive fetched me all the way from Santon, they did not tell me about their service not goi8ng as far as Sandton.</p> <p>They were pleased to fetch me from my work, so they can close the sale.</p> <p>Makes me wonder if VW The Glen only cares about their customers and only give them exceptional service when they are purchasing , but thereafter they get to be serviced by people like Brendon and the lady that told me their service does not go to Sandton i must wait ?</p> <p> </p> <p>I am very disappointed and upset about this, i did not expect such experince from the dealer.</p> <p>If you value your customers , you will stop assigning this Brendon person to be their service advisor</p>