PENSION FUND CLAIM

The father of my son Lungisani Emmanuel Zungu I.D. no *** was an employee at Unitrans he died in 2018 February. I was asked to complete application forms for his pension fund.In 2019 A lady called Hlengiwe Phungula who works at Unitrans H.R. Department phoned me to investigate if my son was the son of the deceased. She asked me to resend my bank statement.I.D. copy..and my sons birth certificate and i sent it. I sent her an email asking for feedback she said her part is done the File is now with Alexandor Forbes i phoned Alexandor Forbes they said they can't give me the information since i was not married to the father i logged a complain with Hellopeter after that They sent me an email that they waiting for documents from Unitrans i got this complain No. M***3-VFF-556 i tried phoning Hlengiwe Phungula and sent emails with no luck until i searched for Unitrans Head Office contact details i got the lady called Ammy Matthews who handled and updated me very well she asked me to resent bank statements..my I.D. copy i sent them the last time i spoke to her was on the 9 of March 2022 she said shw will hand over the documents to Trust fund she gave me a email address to make a follow up i made a follow with no luck and went back to phone Ammy to give me the contact number of the direct person to make a follow up but Ammys number keeps ringing no answer i sent emails no reply. I went back to Alexander Forbes they sent me an email that they are still waiting for the Resolution from Unitrans Claim will be process ..my concern now is that it been 4 years since the father of my son died and never recieved anything and on top of that i dnt knlw what is really going on because i thought everything ia done and why aren't they process the claims and nobody from the Unitrans to give me an update.