Ridiculously Pathetic!

<p>In May, I booked a rental vehicle with this company. The service was A grade, got the quote the same day, was sent the invoice, i submitted my credit card details & payment was made ASAP. Everything went smoothly with the booking process - friendly, efficient service from the Rental Agenct. Picked up the car at the airport, no problems, all good. My stay was extended by 2 days and as such I requested the rental vehicle for an additional 2 days. Same services as before, was quoted for the additional 2 days almost immediately upon request, I gave the ok & all was in order. I then recieved my Credit card statement on 14 July and saw that 3 additional days were deducted instead of the 2 as quoted by the service agenct. I called, spoke wiht the same Rental Agenct. She requested my flight details, which I sent. I picked up on the email she quoted me, in order to highlight what i was quoted for the additional 2 days. Long story short, going from the Rental agenct (via email + telephone) to her manager (i think) back to the agent noting that an error was made on their part & I was to be refunded the additonal day, this was 28 July. It is now 18 November & I am STILL to recieve my refund. I've called, emailed & was promised my payment, but have not recieved anything to date. Each time i call I'm told "they will check with the accounts department" and then NOTHING. I am beyond livid at this point & want my refund! What started out as a pleasant, efficient experience has turned into a PATHETIC excuse for after-sales service!</p>