Zero service delivery

UPS does not have the first clue about rendering customer service. A package was shipped to me from Amazon USA last week which arrived in the country on Saturday 25/10/2025. The shipment then cleared customs at 8:08am, Monday 27/10/2025 and Amazon's tracking portal does not indicate any further movement thereafter and simply states "Delayed at Customs". I then contacted UPS South Africa telephonically on Tuesday 28/10/2025 only be informed that the consignment has been "detained for SAPS inspection". While I have no issue with the package being inspected and understand perfectly that this is beyond UPS's direct control what I have a serious problem with is the complete lack of communication / service from UPS. Even on UPS's own tracking portal there is ZERO indication of an 'SAPS stop" and furthermore they have not once provided any kind of timeline as to when the "Inspection" by SAPS is booked for, nor when they expect release of the consignment for subsequent courier delivery. UPS is supposed to be a premium service and their shipping rates are double their competitors (DHL, FedEx etc.) in most cases. The old adage in life and business is you get what you pay for. Why if I paid for a premium service is there zero service forthcoming and why must I as the client have to chase them round the block to get updates ? What exactly am I paying all this money for to do their jobs for them because a Multi-Billion US Dollar international company does not even have functional tracking systems that are capable of provding their clients with details of customs delays / inspections ? I'm not impressed by this and still 100% in the dark as to when I am likely to take delivery of my consignment.