Zero Response EVER - No service department.

The worst service ever. I imported a package not knowing it would require a permit. UPS notified me the permit was required and all documents were completed and sent to them. They then ignored my follow ups for a month and only when I started really shouting, told me they don't help with customs clearance????????

I reported Jabu Sibanyoni for ignoring my follow up requests for weeks. No action has been taken and no feedback received.

I then obtained the permit myself, it was sent to customs and UPS. This was then ignored for a further 10 days. I eventually got hold of Meagan Jones who then did not provide any feedback and ignored my mails for another four days. I have now been told I am being charged a R5000 penalty and storage for all these weeks that UPS have ignored my mails. I am still waiting for this invoice 3 days later.

They refuse to put me in touch with anyone at managerial level or in the service department. This after they have already lost one of my shipments and confirmed that this is lost.

Does the service Department Exist