Worst service ever

<p>I am writing to express my disappointment with UPS South Africa. I ordered goods from the Netherlands which arrived in South Africa on 24 January. Since then I have not received one update from UPS, other than when I take the trouble to call and find out where my shipment is. There was information which was required from me (ID number) but UPS do not call or email me to request this information from me. This has been the case each day that I have called UPS. I do not understand why you cannot take the trouble (you are being paid for it afterall) to contact the customer to obtain whatever information is required to clear good. Instead, the only updates I receive on UPS' website indicate that my goods are just sitting in the Kempton Park warehouse. This kind of inefficiency and incompetence will bankrupt a small business. I will be making a point of requesting the sender to remove UPS from its list of couriers. This is the worst courier service I have ever experienced, what's more this was meant to be the express service but it appears it would have been better to use ordinary snail mail. </p>