Worst company ever | Welcome to Satafrika

Paid for expedited world shipping from the US which is 5-8 days. The tracking says I was notified of the customs I have to pay but I haven’t received an email or phone call whatsoever. I tried to call the customer support South African number but they just don’t pick up and when I got through to then they said they’ll send it. It’s been 3 days and they still haven’t. I called the US phone line so I’m the hopes of speaking to someone with an IQ above 2 but they weren’t really much help either. What can I say, as soon as a company comes to SA it gets ruined. Over 500 1 star reviews wow I think they’re competing with Eskom and telkom.