Worse company ever

We deal with Spanish company and been delivering products through UPS all the time, and every time is the same story, no one gives you any feedback, just ignore you and keep promising, it takes 2 days to deliver stuff from Spain, but like a month of keep begging UPS to resolve the matter!!!Question is why this company is still on the market????Will never use their services again!!!Pathetic, useless people work there!!!!