WONT DELIVER DUE TO OUTSTANDING FEES.

Item: United Parcel Services
Rating: 1
Author: Andre S

Paid import duties fees last week. Today they are telling me that there is more outstanding fees, and the driver has been told not to deliver,. Now Im being told about exchange rates blah blah blah. I was told to pay X amount and I paid it. End of story.

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Replies (1)

United Parcel Services's replyOfficial

18 Jun 2025, 08:36

Good day Andre,

Thank you for your feedback.

We understand your frustration, especially after making payment as advised.

Please note, the outstanding balance is due to exchange rate differences that affected the final amount payable. This occasionally happens when rates fluctuate between the initial quote and the final customs processing.

To assist you further, an agent will be in touch shortly to explain the shortfall in more detail and help you with the next steps.

We appreciate your patience and are working to resolve this as quickly as possible.

Warm regards,
UPS Customer Service Team

United Parcel Services's reply18 Jun 2025, 08:36

Official

Good day Andre,

Thank you for your feedback.

We understand your frustration, especially after making payment as advised.

To assist you further, an agent will be in touch shortly to explain the shortfall in more detail and help you with the next steps.

We appreciate your patience and are working to resolve this as quickly as possible.

Warm regards,
UPS Customer Service Team