UTTERLY USELESS. A pool of mud can do a better job! I had to intervene in the process (delivery chain) myself else I would never have received my parcel.

UTTERLY USELESS and a complete waste of time! Incapable of doing their job. Also, their website, UPS.com goes down on a regular basis, meaning parcels cannot be tracked! I would never use UPS in the first place, however I had the misfortune of someone sending me a parcel using them. I had to intervene in the process (delivery chain) myself else I would never have received my parcel.