Utterly pathetic service!

I have a warranty claim on a Lacie drive. Processed the claim through Seagate. UPS was assigned to collect this drive and ship it to the Netherlands to recover the data.

Waited 2 weeks for the drive to be collected!

Once eventually collected a UPS Customer Service Representative subsequently contacted me for an exporter code to which I stated I have none as I am not exporting this drive, it is being collected on behalf of Seagate and imported to their lab in the Netherlands.

I asked that this be escalated to a supervisor but the drive was simply sent back to me!

Utterly pathetic service! I sincerely hope Seagate finds another partner for these returns!