USPS and SAPO - the Worst!

<p>I placed an order online on the 10th of July 2017 with Orb Factory and I have been unable to track where it is at present. I have received conflicting tracking messages and despite the indication that it has reached its destination, South African postal services have indicated that they have nothing on record to date. I am unable to contact USPS via email since their website is not user friendly as it does not allow me to select South Africa as a destination. Moreso, when you try and call the offices of either SAPO or JIMC - it rings endlessly and cuts off. The Company I purchased the item from has been unable to assist me since their website is managed by a third party. I have sent an email to them as well (The original horse tack company) and to date I have had no response. This item is for my daughter's birthday present and it costed me alot of Rs having had to purchase a $ priced item. I desperately would appreciate some kind of feedback / assistance as to where my parcel is at present and when I can expect delivery. The service is pathetic to date.</p> <p>The USPS tracking number is UM ********** 79US</p> <p>Please help!</p>