Useless would be a improvement.

Call centre does not answer. In an automated queue for ever. The customer service email never gets responded to. How is this business still running? I can't even say the service is bad because there is ZERO service. Day 1. Parcel leaves UK. Day 2. Parcel arrives in Germany, Leaves Germany and arrives in Kempton Park. Day 3. Parcel sits in Kempton Park. Day 4. Parcel sits in Kempton Park. Day 5. Parcel sits in Kempton Park. Day 6. Parcel sits in Kempton Park. Day 7. Parcel sits in Kempton Park. Day 8. Parcel sits in Kempton Park. Day 9. Parcel sits in Kempton Park. Day 10. Parcel leaves Kempton Park, on route to Hillcrest. Day 11. Parcel is on route to Hillcrest. Day 12. Parcel is on route to Hillcrest. Day 13. Parcel is on route to Hillcrest. Day 14. Parcel is on route to Hillcrest. Day 15. Parcel is on route to Hillcrest. Day 16. Parcel is on route to Hillcrest.