USELESS Parcel Service

here you go .... the FULL painful story until now!!
knock yourself out

I need someone senior and responsible in UPS to resolve this MESS!!!

1Z39R***

to tmotsogiHi
Please advise the status of my delivery which is more than a week late!

On Fri, 22 Apr 2022 at 15:11, <***> wrote:
Good day Junaid I will arrange delivery for Tuesday & will personally hand it over to the driver.

Regards Thabiso Motsogi
ISRG DepartmentUPS SCS South Africa (Pty) Ltd
33 Brussels Road, Aeroport, Spartan, Ext 2
Kempton Park, 1609
***
*** | *NB* From 28 June 2021 for all European imports where an ERN (Exception Resolution Notification) is opened, an initial contact is being made to the customer with a description of the issue, request of instructions and informing the customer about RTS after 10 days.Second contact would be the final reminder to the customer on 6th day, stating that if we do not get instructions immediately the package will be returned and shipper will be billed.All non-cleared packages will be returned after 10 days and charges will be billed to shipper account.

From: Junaid Munshi <***>
Sent: Friday, April 22, 2022 3:02 PM
To: Thabiso Motsogi <***>
Subject: Re: [EXTERNAL] Re: TRACKING NR: 1Z39R***

100% - access is NOT needed to enter the estate Your drivers have an issue with the queue at securityWe do not hand out access codes to people who simply call to ask for it as its a security riskIf possible please schedule for Tuesday as I am not home on Monday

On Fri, 22 Apr 2022 at 15:00, <***> wrote:

Good day Junaid Delivery will be schedule for Monday. So if I am understating you correctly, access code is not needed to enter the estate?

Regards Thabiso Motsogi
ISRG DepartmentUPS SCS South Africa (Pty) Ltd
33 Brussels Road, Aeroport, Spartan, Ext 2
Kempton Park, 1609
***
*** | *NB* From 28 June 2021 for all European imports where an ERN (Exception Resolution Notification) is opened, an initial contact is being made to the customer with a description of the issue, request of instructions and informing the customer about RTS after 10 days.Second contact would be the final reminder to the customer on 6th day, stating that if we do not get instructions immediately the package will be returned and shipper will be billed.All non-cleared packages will be returned after 10 days and charges will be billed to shipper account.

From: Junaid Munshi <***>
Sent: Friday, April 22, 2022 12:27 PM
To: Thabiso Motsogi <***>
Subject: Re: [EXTERNAL] Re: TRACKING NR: 1Z39R***

Hi I dont speak to people who have no manners in talking to customers. He insists that he needs an access code to deliver the package which i not true.Many other couriers deliver items to me regularly without this requirement. the truth is that the drivers are just refusing to wait in the queue to get access to the estate and this is your problem to solve with their attitude!! When are they planning to come and deliver the item as the codes are only valid for a day?

On Fri, 22 Apr 2022 at 10:37, <***> wrote:

Good day Junaid Kindly be advised that we need access code in order to deliver the package. As per operations clerk, he called you this morning & you refused to provide a access code. Regards Thabiso Motsogi
ISRG DepartmentUPS SCS South Africa (Pty) Ltd
33 Brussels Road, Aeroport, Spartan, Ext 2
Kempton Park, 1609
***
*** | *NB* From 28 June 2021 for all European imports where an ERN (Exception Resolution Notification) is opened, an initial contact is being made to the customer with a description of the issue, request of instructions and informing the customer about RTS after 10 days.Second contact would be the final reminder to the customer on 6th day, stating that if we do not get instructions immediately the package will be returned and shipper will be billed.All non-cleared packages will be returned after 10 days and charges will be billed to shipper account.

From: Customer Service South Africa <***>
Sent: Thursday, April 21, 2022 4:56 PM
To: Thabiso Motsogi <***>
Subject: FW: [EXTERNAL] Re: TRACKING NR: 1Z39R***


From: Junaid Munshi [mailto:***]
Sent: Wednesday, April 20, 2022 2:58 PM
To: Customer Service South Africa (MLZ2HWB) <***>
Subject: [EXTERNAL] Re: TRACKING NR: 1Z39R*** CAUTION! This email originated outside of the organization. Please do not open attachments or click links from an unknown or suspicious origin.why cant you just deliver the package??? I sent the email below and called the call centre to advise the correct details

Stand 1311 Blue Valley Golf Estate25 Musselburgh StreetCenturion 0157Contact Number: *** On Tue, 19 Apr 2022 at 12:25, Junaid Munshi <***> wrote:The delivery address is Stand 1311 Blue Valley Golf Estate25 Musselburgh StreetCenturion 0157Contact Number: ***