Useless courier and staff with attitude

Say away from UPS they are useless, you pay high rates and all you get is bad attitude and late delivery. Tabaseng calls me for my ID to clear a parcel I told her that more than likely she would need my import number and that is they dont accept the ID she should call me back immediately. Well guess nobody bothered to call or tell me that my import number was required so I assume all is ok. Over 5 days later no parcel has arrived so I have to call back only to find out the parcel is on hold I then get attitude from another UPS member saying it is my fault. DISGUSTING ATTITUDE.