UPS=Useless Parcel Service?

Imported an item from China. Had no input on the selected courier chosen by the manufacturer. Should have requested input. Parcel arrived and that is when your problems begin. There is a 14 day window since arriving in the destination country and before penalties and storage fees kick in. Communication from UPS is at their pace and time.The communication app is updated by UPS but notices are recorded and changed to suit UPS. If you dare to submit a complaint, reasons are found to delay delivery even more, even after receiving communication that package has been cleared. Data is captured incorrectly by the agent and the wrong infofmation is used for further delays. All the inFormation requested is inFormation that should be collected prior to shipping as is my experience with other similar situations in order to make timeous deliveries. Package arrived in SA on 9 January, was only delivered on 24 January. Not a company I will use again if I have a choice.