UPS will lie

CINYIKO **** to me on 3 occasions after UPS lost my parcel and they refusing to pay the claim stating it is not in their control n their T's n C's doesn't cover it and i signed up for the poor service, her manager also **** to me, they do not care to assist you when they do not deliver what they promise and what you paid for they just telo you to read the T's&C's