UPS TOTAL LACK OF SERVICE!!

I've shipped using UPS on 26 June 2020. The shipment arrived in South Africa early 04 July 2020 and has been there since - ON HOLD!!! I've phoned, e-mailed and did everything possible to try and get an invoice for payment or just for UPS to let me know what needs to be done next - TO NO AVAIL!!! Tracking number: 1Z06W05V*** THIS IS TOTALLY UNACCEPTABLE and I will NEVER use them again - EVER!! And I STRONGLY suggest to everyone reading this that they should use other freight forwarders!! I've used other companies as well, and I've at least received the items - and I know everybody has issues with the current pandemic, but to use that as an excuse is TOTALLY UNACCEPTABLE!!!