UPS stands for "UNPARALLELED POOR SERVICE"

UPS south africa has lived up to what seems to be a consistent opinion of their business in SA. UPS handled the import of some freight for my company and the goods have been in cape town for 3weeks already. After daily phone calls and being passed pillar to post with departments within UPS not seeming to know their respective roles and 90% of the time no one answering their phone calls or returning emails, I was eventually told my freight would despatch today.

SURPRISE SURPRISE when i logged into the tracking website this morning to see they had indeed despatched my freight...BUT...they decided to send it to JHB !!! All the paperwork clearly states the delivery address in CT yet even after shipping the goods from DUBAI to CT and holding my freight for 3 weeks in CT, UPS suddenly decides my freight should go to JHB ??? Yet another day goes by and I have yet to receive my freight !

I have never dealt with such incompetence !!!