UPS South Africa stuggles

Absolutely shocking service from the South African side of UPS. Since Saturday the 25th of November my parcel has been at the warehouse according to the ups system. An agent contacted me to update my details in order to receive the quotation for the customs clearance and taxes. The agent assured me that if I did not receive the email on that Saturday I would receive it by Monday the 27th. Well the Monday came and went with no email or further assistance. I phoned back to ensure my details were correct and told to wait for the email. On Tuesday the 28th of November I phoned through and asked what was going in and the consultant acknowledged that there has been no quote sent to me. I remained on the phone with the consultant for a further 30 min by which time it was escalated to the manager to send me the quote to clear customs. The payment was made that same day with a proof of payment sent to the emails provided. Wednesday the 29th of November and still no payment has been allocated to my parcel and it has been an absolute struggle to get any assistance from UPS to resolve the issue.

The parcel was ordered on the basis that I would receive it quickly as it was work related.