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reynold C
1 reviews | Active since Jun 2013
20 Aug 2025, 08:47
UPS South Africa Shoddy Service
I purchased items from Amazon and paid for expedited delivery by 15 August 2025. Items have not arrived yet. As per UPS tracking the items cleared customs on 11 August 2025. I had the same problem with my previous order (same item) from Amazon for delivery via UPS. I reached out to UPS and received a standard response without the facts.
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United Parcel Services's replyOfficial
27 Aug 2025, 16:38Hello Reynold.
Thank you for your feedback.
We sincerely apologize for the delay you experienced with your order. According to our records, your package has been delivered. We understand how important timely delivery is, especially with expedited shipping, and regret any inconvenience caused.
We sincerely apologize for the delay you experienced with your order. According to our records, your package has been delivered. We understand how important timely delivery is, especially with expedited shipping, and regret any inconvenience caused.
For any discrepancies or further concerns regarding your delivery, we encourage you to contact our customer care team directly so we can review the matter in detail and provide support.
We appreciate your patience and thank you for bringing this to our attention.
Warm regards,
UPS Customer Care]
United Parcel Services's reply27 Aug 2025, 16:38
Official
Hello Reynold.
Thank you for your feedback.
We sincerely apologize for the delay you experienced with your order. According to our records, your package has been delivered. We understand how important timely delivery is, especially with expedited shipping, and regret any inconvenience caused.
We sincerely apologize for the delay you experienced with your order. According to our records, your package has been delivered. We understand how important timely delivery is, especially with expedited shipping, and regret any inconvenience caused.
For any discrepancies or further concerns regarding your delivery, we encourage you to contact our customer care team directly so we can review the matter in detail and provide support.
We appreciate your patience and thank you for bringing this to our attention.
Warm regards,
UPS Customer Care]