UPS South Africa Pathetic Service

Sadly there is no link to put minus quantity of stars in. I have not experienced such pathetic service in a long time. Yes, I do recognize Covid has affected things, but other companies in the same line of business have got it right and sadly this is not the first time I have had an experience of bad service from UPS South Africa. A package was fetched from a factory in Germany on Wednesday 15/07/2020 The package arrived OR Tambo, Jhb 18/07. There was no notification thereof, despite my details being provided on the waybill. I gave said details to UPS on Monday 20/07/2020 and requested an invoice. Tuesday 21/07 through Thursday 23/07 I had to beg, plead, email several line managers after zero joy with call center staff to simply get an invoice. Invoice was sent 10:16 on 23/07/20 and was paid at 10:42 on 23/07/20 I was phoned by the Brokerage Specialist at 13:08 on 23/97/20 apologizing for the mistakes made by UPS and I was promised by him and the Brokerage Supervisor that the package would be delivered Friday a.m. (24/07/20) Of course no delivery - leaving me and my customers and my companies reputation high and dry. I once again emailed three different line managers on Saturday 25/07/2020 re the fact I haven't received my delivery, of course not one has bothered to reply. It is now Monday 27/07/2020 and I have yet to see my delivery. I have been attempting all morning to contact UPS S.A. - now they do not even answer their telephone? Pathetic service UPS!

Compare these stats, another package fetched by DHL Express (also from a consignor in Germany) on 17/07 addressed to my company is S.A. I received an automatic invoice on 18/07 which was instantly paid on their online system. The consignment was delivered to my company at 10:07 on 20/07. That is an industry standard for DHL, UPS however need to up their ante and improve their game.

Yours faithfully, Denver Biggs