UPS South Africa is a joke

if you live in South Africa and are purchasing anything from overseas, ask you supplier to use any courier service besides UPS, they are absolutely useless! The day the parcel is dispatched you get a lovely e-mail from them advising you of the delivery date only to receive another e-mail the following day to say that your delivery has been rescheduled. When you phone their call center to find out why be prepared to get disconnected at least twice....you will then have to deal with someone that is so disinterested and bored with your query you have to wonder if there is any quality control in their department at all. Both times I have done this in the last 2 months I have been advised that the delay is due to them not having my importer number and that an agent will be contacting me to get said number. The last time it took 2 days for agent to contact me even though I had supp**** my number to the call center operator. This time I supp**** to the call center operator again but before I could confirm that it had been captured onto the system I was cut off for the 3rd time!