Ups South Africa

Disgusting service.gave them 3 different email addresses so that they can send me confirmation so I can do payment so that my parcel can be released.I only received the email after 3 days of back and forth with them.Ups saying that my email addresses are not valid be I use it everyday,now today they tell me because I took so long to respond to the mail my parcel was sent back to the warehouse and I have to wait 7 working days for it to be dispatched back to CPT.