Ups South Africa

The worst customer service I have ever experienced. Have waited on hold for 55minutes on the phone pending the person “escalating the matter” and previous to that I held for invoice dept for 20 minutes. This is my fifth follow up phone call. My parcel has been stationery for a month in kempton park. I have supp**** my email address to be invoiced and am still awaiting an invoice. Nobody has any urgency and honestly could not imagine that I’ve been out on hold for 55 minutes. As with all things in South Africa absolutely abominable service and no follow up. Never use this company.