UPS Shocking Lack of Customer Service and Misinformation

Dear UPS team, PFA HelloPeter complaint. https://www.hellopeter.com/daniel-wellington/reviews/order-stuck-at-customs-incorrect-invoicing- ********** The service from the UPS team has been absolutely dismal. Daniel Wellington representatives have been alerted so they can be aware of the service being provided by their vendors. Kagiso does not respond, and has provided incorrect information on more than once occasion. She confirmed there would be no charges app****, the driver today says that there is a R500 cost (for a R700 bracelet!). Then calls back and says the cost is R120.

Now apparently R490. Please can someone assist. Regards Shanelle