UPS service stops when RSA takes over

My parcel has been in South Africa for 5 days now. Can't get hold of anyone useful at the call center. Waiting for 11+ minutes just to get cut off. Call again and get transfered to the wrong department. I paid more to avoid dealing with SAPO, but this is worse than dealing with SAPO. Not replying on emails Will never use them again and advise anyone reading this to do the same.