UPS SA - Dont waste your time and money using them to courier!!!

For an international brand, my experience has been one of zero and poor comms. The tracking link stated ínwarehouse', but when i called the contact centre they said my two parcels are being held at customs for payment.

I called twice in a week and asked for the invoices and even emailed the address from the site, but no luck.

On the third call i discover they spelt my email address wrong, i correct it and then they email me the invoice with no banking details and no paygate link.

All the while the customs clock is ticking and i am in danger of being held liable for a R2500 customs penalty.

i tried calling now for the 4th time in a week, *** and i am now hanging on for 10 minutes.

I have never had this sort of experience from DHL, its a pity the seller uses UPS, i never will and suggest you dont either!!

Sushen