UPS SA - Dismal service

Poor service! No communication. After querying with supplier, they received reply from UPS stating I have been sent emails (which to date have not received) and voice mails left on our landline which is impossible as we do not have voice mail function activated on our VOIP system. Everyday UPS re-scan my parcel but make no attempt to contact me. Parcel arrive at Kempton Park warehouse on 23 April 2019. This experience has been beyond frustrating and disappointing.