UPS Ridiculous Service and impossible to get hold of.

Terribly Frustrated.

We have been asked by SARS to supply the Proof of Payments, Invoices from UPS and VAT 404's from UPS to them,

I have now emailed 8 different people at UPS on 3 separate days.

I have phoned about 5 times ro ***. I select option to speak to a consultant.

Then 20 minutes later line cuts after having to listen to voice message about UPS the whole time.

How the heck is it that UPS staff does not respond to email request neither to phone calls.

Yet if you owe them 1 cent on a shipment they refuse to deliver. But when you ask them something they dont respond neither can be reached. Further more then 2 months ago their delivery team swiped our Company Credit Card twice for R399-00. As they said 1st transaction failed.

They still have not refunded this after several emails. And promises by there staff.

Yet on ever next shipment they refuse to deliver as mentioned even if you owe them 1 cent.

Ridiculous.

Cant they just pick up their phones or answer emails.