UPS - Poor service

I recently imported a parcel from London. The parcel was collected as scheduled on 19th September. The detailed tracking information revealed that the parcel arrived at Kempton Park Jhb warehouse on 21st September. So far, excellent service. After a few days of no contact and bearing in mind 21st of September was a public holiday in SA I was somewhat liberal in checking details. After some time and noticing that the tracking detail continued to show "In warehouse" this is when I went to the detailed tracking record and noticed that at 28 minutes passed midnight on 21st September "UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. Kempton Park, South Africa" Guess what, I had received no communication for any information from UPS. It took me sometime to find the correct contact information to be able to pursue the processing of my query. Once having made contact I did get a swift reply to which I sent the information requested, however I am still awaiting an update on clearance and delivery of my parcel. Efficient service until the parcel arrived in SA! It would seem to me that it is your own responsibility to keep monitoring and pushing UPS to do the job for which you have paid them in advance to do rather than relying on them to do their own jobs efficiently.