UPS Poor Planning on Deliveries

UPS had two opportunities to deliver my parcels. The address where they need to deliver is a business address, so there is no problem to deliver. On the 5th of September it was out for delivery and it did not arrive. So, the message on the tracking says it is scheduled for a future date. Come the 6th of September it is out for delivery. It was never delivered. The excuse on the tracking says that the delivery address is in a remote area that is not regularly serviced by them. Blouberg is not a remote area UPS!! You have delivered here many times, also with poor service I might ad. Fedex and DHL is 100 times better than UPS. UPS!! I need my parcels delivered. Now it is weekend and thus have to hope it arrives on Monday so that I can assist my client.