NJ
Norme Jamieson-Luff
1 reviews | Active since Jul 2025
25 Jul 2025, 13:38
UPS - poor couriers never to be used
I have been so disappointed with 2 online purchases made with Etsy. Pay the item, get a tracking number - and never received. Everytime I phone with my tracking number, my parcel has already been deposited back to the central warehouse and if I wish to retrieve it, I must pay r5000 for storage fees. The seller never gave UPS the receivers details - according to UPS… how is that possible to fill in a waybill without the sender and receiver details. They are ****mers!!!!
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United Parcel Services's replyOfficial
30 Jul 2025, 11:36 Good day Normie,
Thank you for bringing this matter to our attention. We’re truly sorry to hear about the frustration and inconvenience caused by the issues you’ve experienced with your recent deliveries.
We understand how disappointing it must be to expect a parcel and never receive it, especially when you've done everything right on your end.
We are eager to look into this further and assist you in resolving it. An email will be sent to you shortly to request for your tracking number so that we can asisst.
Once again, we apologize for the trouble caused and thank you for giving us the chance to address this.
Warm regards,
UPS Customer Service Team
Thank you for bringing this matter to our attention. We’re truly sorry to hear about the frustration and inconvenience caused by the issues you’ve experienced with your recent deliveries.
We understand how disappointing it must be to expect a parcel and never receive it, especially when you've done everything right on your end.
We are eager to look into this further and assist you in resolving it. An email will be sent to you shortly to request for your tracking number so that we can asisst.
Once again, we apologize for the trouble caused and thank you for giving us the chance to address this.
Warm regards,
UPS Customer Service Team
United Parcel Services's reply30 Jul 2025, 11:36
Official
Good day Normie,
Thank you for bringing this matter to our attention. We’re truly sorry to hear about the frustration and inconvenience caused by the issues you’ve experienced with your recent deliveries.
We understand how disappointing it must be to expect a parcel and never receive it, especially when you've done everything right on your end.
We are eager to look into this further and assist you in resolving it. An email will be sent to you shortly to request for your tracking number so that we can asisst.
Once again, we apologize for the trouble caused and thank you for giving us the chance to address this.
Warm regards,
UPS Customer Service Team
Thank you for bringing this matter to our attention. We’re truly sorry to hear about the frustration and inconvenience caused by the issues you’ve experienced with your recent deliveries.
We understand how disappointing it must be to expect a parcel and never receive it, especially when you've done everything right on your end.
We are eager to look into this further and assist you in resolving it. An email will be sent to you shortly to request for your tracking number so that we can asisst.
Once again, we apologize for the trouble caused and thank you for giving us the chance to address this.
Warm regards,
UPS Customer Service Team