UPS parcel stuck in Dubai airport

I have a parcel (shipped by Amazon USA) using UPS stuck in Dubai airport since 2 November 2024. At Amazon checkout, I choose Amazon Global Priority Shipping because I had to have the parcel by 8 November. I phoned UPS South Africa on Monday 4 November and the lady apologized and assured me the parcel is now on the plane for South Africa. I checked on morning of Tuesday 5 November, it was still in Dubai. I phoned again and the lady promised to escalate my concern. I provided my email address, and she promised an email to give me an update. By 16:00 there was no email, and the parcel was still in Dubai. I checked this morning, 6 November 2024, and it is still in Dubai. I have found my interaction with UPS representatives very disingenuous. Can someone, other than their CallCentre, please contact me to resolve my issue.