UPS paid for delivery which took to long and had to collect at store on 08/11/2017

I ordered a Hoodie from Sunfrog in America on 25/10/17. The hoodie cost me $38.66 (R551.61) and $45.84 (R654.10) for delivery to my front door within 5-6 business days which is what I have paid for. My order shipped from sunfrog on 26/10/17 and arrived in South Africa on 29/10/17 in Johannesburg. It Left JHB on 30/10/17 and arrived in Cape Town the same day. My package was being held at UPS in Montague gardens CT because of duty and tax purposes and was for that reason not being delivered. I was unaware of these charges (R526.50 extra upon already paying R654.10 for delivery) No one from UPS bothered to contact me regarding these charge, I only found out after having to use my tracking number online only to discover that there was a problem. I eventually called ups and after many transfers to all the different departments I then finally got through to someone who knows how to do their job and what is going on. They then explained to me that I have to pay in the R526.50 for Import costs and that I am being taxed for importing which I fairly understand and then paid the money in via eft on 07/11/17 and emailed my proof of payment to ********** and then still nothing. I had to repeatedly phone in to ups on 08/11/17 to find out if the proof of payment was received and if my package will be delivered on 08/11/17 as I needed the package on latest this specific day. I eventually got hold of Sam Govender ********** and she then asked me to mail her my proof of payment again to her email as earlier mentioned. She immediately cleared the parcel and notified me that it has been done, but unfortunately the package would not have been delivered on 08/11/17, the exact day I needed this package on. I then eventually had to arrange with my father to go and collect to package from the UPS depot in Montague Gardens the same day. So my whole point is coming to this... Why did I pay R654.10 for a delivery which was suppose to take 5-6 business days to be DELIVERED to my front door if I then has to have arranged to collect the package so in actual fact UPS scored R654.10 from me for actually doing nothing. And on top of that made an even extra R526.50 from me for Import tax and duty purposes as if it is my job to pay their people to do their jobs. So somewhere through all this I am ******, yes I am saying it... ****** for paying for services that has not been given nor delivered and I do feel that I need to be compensated and reimbursed for all my troubles, inconveniences and unfair handling of the matter, but no one from ups today (09/11/17) botherede to answer the phone yet again when I tried to call to discuss the matter and come up with a solution.