UPS Not Up To Par/No care for customers

I am out of my wits with UPS. I ordered supplements 20th November, I was then contacted by UPS the 22nd and told to pay custom Fees for my parcel to be delivered. I did so immediately. No delivery date given, I then called on the 27th and was spoken to very harshly by the customer service that my parcel was with Port health since Friday and would be released in 5 working days, which would be Thursday the 30th. Once again no delivery date provided, I then called again and requested to speak to a manager, held for 15 mins and then told by whoever my call was directed to that no my parcel was only being inspected by Port health Wednesday and that by law they have 5 working days which ends today. When I told her I was told by customer service it was being inspected already last Friday, she just ignored me and said its Festive season and the cage is full( remember I placed my order 20th November)

today still no delivery date has been given, when I call in and request to speak to a manager, my call keeps getting cut. I think this very unfair and probably the poorest service I have ever received, and its like no one at UPS cares whatsoever

This is my 10th or 11th time using UPS for supplement orders, and never has there been this procedure before or has my delivery taken so long. I last used them March 2022 and had my order in 3 working days. I will looking at using DHL in future (rather pay more but get the service I deserve)

Please can this be resolved and my parcel delivered as I paid for.

Marcio/Shantel ***