UPS not delivering

UPS South Africa, such a mess getting our package delivered. Package has been with UPS for a month! Now says abandoned by both sender and receiver, but we call them weekly... First they "did not have our mobile number", then they "Called us", we did everything we should do. This is pathetic service!!! My Girlfriend should have started with her online training weeks ago... but...you cannot deliver?It costs us thousands of Rands...Very Very Very disappointed...phoned the Johannesburg office again...only to tell us it is in a cage no one knows why...but it is not sent out for delivery...If indeed the course that we paid for is now failed because of UPS... who will pay the R20 000 to re-assign?The packaged was supposed to be delivered by the 12 of July...