UPS non delivery, express fees for local post office service quality

My parcel was scheduled to arrive on the 24th of January (the parcel cleared customs the 23rd), i was assured by the call center operator that it was out on delivery and would arrive before the end of the day, it is now the 29th and the delivery date has once again changed to "tomorrow", so i know once again need to waste my time waiting patiently for them to not pitch up.