UPS NO DELIVERY NO SERVICE

My parcel has been sitting at UPS since the 10th November. Not one person could send me an email or call me. Their excuse... They didn't have my details. Seriously? From a person who has shipped to me before! Finally I called and tried to track my own parcel. I was sent an invoice, made payment and sent proof straight back. I was told I would receive my parcel in 48 hours. 48 then 72, still no parcel. So I emailed again asking where it is. No reply. On the 6th, I emailed asking for their managing directors email address. I was sent another invoice that I had to pay again. Couldn't this have been included in the first invoice? When I initially spoke to the woman at UPS it sounded like I was interrupting her lunch, she kept saying mm, mm when I asked her questions, I asked if she was eating and she said no. Needless to say, she has been spiteful in getting my order delivered. The reply I got today with the invoice was her supervisor buddy's email address and not the managing directors email. This company is becoming a joke, no service. I order products weekly from foreign countries. UPS is really not a good option any longer.

Cant believe what this company has become!